Ordering Process

How may one place an order?
To acquire our products, kindly navigate through our website. Select your desired size, specify the quantity, and add to your cart. Proceed to checkout for payment when your selection is complete.

Fit and Size Adjustments

What if the fit is not as expected?
Lily and Matilda honor requests for returns and exchanges on unworn items within 14 days of order placement. Please initiate your Return Request through our website, and we shall promptly review and respond to your submission.

Lily and Matilda Sizing Guide
For your convenience, detailed size charts are available for both our shoe and denim collections. Please note that these size charts can be viewed on every product's page on our website. We encourage you to check them to ensure a perfect fit.

Payment Methods

Are credit card payments accepted?
Yes, we accept payments through Credit and Debit Cards via PayPal, ensuring a seamless and secure transaction.

Is Gcash an available payment option?
Absolutely, Gcash transactions are facilitated through Paymongo for your convenience.

Shipping Policy

To which locations do you offer shipping?
We proudly ship nationwide across the Philippines.

What is the estimated delivery time for orders?
Post-payment, orders within Metro Manila are delivered within 2-3 working days, while those outside Metro Manila take 4-7 working days.

Which courier service is utilized for deliveries?
J&T Express is our partner for all deliveries.

How is the shipping fee calculated?
The shipping fee is automatically computed based on your provided address during the checkout process.

Returns and Exchange Policy

Could you elaborate on your return and exchange policy?
We accept returns and exchanges for unused merchandise within 14 days from the order date. Items must be in their pristine condition, inclusive of all labels and accessories.

How does one process an exchange?
To initiate a return or exchange, please submit your request by logging into your account on our website. Our team will promptly review your request and provide you with an update on its status.

Who is responsible for return shipping costs?
The responsibility for shipping costs on returned items rests with the customer.

Do you offer refunds?
Refunds are available for items that are received damaged. We request that any damage be thoroughly documented upon unpacking for a seamless refund process.